ONLINE SAFETY
- Never Send Money or Share Financial Information
Never send money, especially over wire transfer, even if the person claims to be in an emergency. Wiring money is like sending cash — it’s nearly impossible to reverse the transaction or trace where the money went. Never share information that could be used to
access your financial accounts. If another user asks you for money, report it to us immediately.
For tips on avoiding romance scams, check out some advice from the U.S Federal Trade Commission on the FTC website.
- Protect Your Personal Information
Never share personal information, such as your social security number, home or work address, or details about your daily routine (e.g., that you go to a certain gym every Monday) with people you don’t know. If you are a parent, limit the information that you share about your children on your profile and in early communications. Avoid sharing details such as your children’s names, where they go to school, or their ages or genders.
- Stay on the Platform
Keep conversations on the Isotope platform while you’re getting to know someone. Because exchanges on Isotope are subject to our Safe Message Filters, users with bad intentions often try to move the conversation to text, messaging apps, email, or phone right away.
- Be Wary of Long Distance and Overseas Relationships
Watch out for scammers who claim to be from your country but stuck somewhere else, especially if they ask for financial help to return home. Be wary of anyone who will not meet in person or talk on a phone/video call—they may not be who they say they are. If someone is avoiding your questions or pushing for a serious relationship without meeting or getting to know you first — that’s a red flag.
- Report All Suspicious and Offensive Behavior
You know when someone’s crossed the line and when they do, we want to know about it. Block and report anyone that violates our terms. Here are some examples of violations:
- Requests for money or donations
- Underage users
- Harassment, threats, and offensive messages
- Inappropriate or harmful behavior during or after meeting in person
- Fraudulent profiles
- Spam or solicitation including links to commercial websites or attempts to sell products or services
You can report any concerns about suspicious behavior from any profile page or messaging window. For more information, check out our Community Guidelines.
- Protect your account
Be sure to pick a strong password, and always be careful when logging into your account from a public or shared computer. Isotope will never send you an email asking for your username and password information — if you receive an email asking for account information, report it immediately.